Grievance

If Customer is not satisfied with the resolution provided by customer service team of the company OR no response is received within 7 days, the customer could write to:

Manager – Operations at:

Centrum Microcredit Limited
Address Office # 402, Neelkanth Corporate Park, Level 4, Kirol Road
Vidyavihar (West), Mumbai, 400 086, 91-022 62756212
OR send an email to cml.complaints@centrum.co.in
The company will respond within 7 working days from the date of receipt of such complaint.

If customer is still not satisfied with the resolution provided by Manager – Operations, customer can write to the Grievance Redressal Officer at:

The Grievance Redressal Officer

Centrum Microcredit Limited,
Attn.: Mr. Om Shanker Dubey
Address: Office # 402, Neelkanth Corporate Park, Level 4, Kirol Road
Vidyavihar (West), Mumbai, 400 086
OR Send an email to om.dubey@centrum.co.in Reply to the complaint will be given within 7 working days.

If the customer is still not satisfied with the resolution provided by Level 1 and Level 2 escalations, then he can call MFIN Toll free number 18001021080

If the customer is still not satisfied with the resolution provided by Level 1, Level 2 and Level3 escalations, then he can also approach the RBI or write to them to the below mentioned address:

The Officer-in-Charge
Reserve Bank of India
Non-Banking Supervision Department
Mumbai Regional Office
3rd Floor, Dr. A.B. Nair Road,
Mumbai Central Station (Next to Maratha Mandir Theatre) Byculla, Mumbai 400008
Tel: (022) 2302 2014 Fax: (022) 2302 2011
E-mail ID: helpdnbs@rbi.org.in

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